Queries about your museum visit, guided tours or anything else? Find the answers in our frequently asked questions.
Question not listed? Reach us by email or telephone. We respond to your enquiries on weekdays, but not over the weekend.
Telephone: +32 (0)15 29 40 30
Postal address: Frederik de Merodestraat 65, 2800 Mechelen
Press Release Subscriptions
Are you a journalist, and would you like to receive press releases?
Visiting the Museum as a Journalist
The museum offers free entry to recognised national and international journalists on presentation of an official press card. As a journalist you are welcome during regular opening hours, and you can book your visit online.
Do you have a question for the museum? Or are you in need of information or high-resolution images?
Filming and Photography in the Museum
Museum Hof van Busleyden is a unique location and it houses a valuable museum collection. Filming and photography for journalism and commercial purposes is permitted only with the museum's permission.
Filming and photography without a flash or tripod are permitted, except for certain works in the museum. These are clearly marked with a 'no photography/filming' icon. If considered necessary by the museum, a member of the museum staff will accompany the photographer or film crew in the museum.
It is not permitted to use equipment or materials that produce smoke, mist of vapour. Film or photo lights and/or other lighting must first be shown to the museum, should never be switched on for longer than is strictly necessary and should not exceed a brightness of 50 lux.
Movement or alteration of the existing setup of artworks in the museum to facilitate shooting is not permitted under any circumstances.
The museum is entitled to review the recordings for broadcasting and is authorised to stop filming/photography if it appears that the crew is deviating from the pre-approved script without permission.
Film and recording equipment can be loaded and unloaded via the entrance on Sint-Janstraat, but must be requested in advance. Entry is not permitted after 11 am, and carries a fine, as the entrance is located in a low-traffic zone.